Responsible Gambling

Parimatch Tech Ltd (hereinafter: “Parimatch” or the “Operator”), operating under Curaçao eGaming license no. 8048/JAZ, issued and supervised by the Curaçao Gaming Control Board, treats responsible gambling as a fundamental element of its operations. Gambling should be a form of entertainment, not a source of financial, emotional, or social problems. This page presents the rules, tools, and resources that Parimatch provides to its Customers in order to ensure the safe and conscious use of the gambling services offered on the Operator's website.

Our Commitment to Customers

Parimatch is committed to promoting a responsible attitude toward gambling among all of its Customers. The Operator has implemented an internal player behaviour monitoring system that allows for the early detection of signals that may indicate risky or problematic gambling patterns. In cases of justified suspicion, Parimatch proactively contacts the Customer in order to offer appropriate support and information about the available protective tools.

Age Verification and Protection of Minors

The use of Parimatch's services is permitted only to individuals who have reached 18 years of age, or the minimum age entitling participation in gambling under the law of the relevant jurisdiction, whichever threshold is higher. The Operator applies identity verification (KYC) procedures, including, among others, a colour copy of an identity document, proof of residential address, and, in justified cases, an additional video verification. Strict enforcement of the age requirement is one of the fundamental pillars of Parimatch's responsible gambling policy.

Self-Control Tools

Parimatch provides Customers with a range of tools enabling them to independently manage their gambling activity and control their spending. The following features are available in the Customer's account panel:

• Deposit limits – setting the maximum amount a Customer may deposit within a specified period (daily, weekly, or monthly), available at https://konkurscinemacity.pl/deposit-limits
• Loss limits – restricting the maximum amount of losses acceptable within a given settlement period
• Bet limits – determining the maximum amount of a single bet
• Time limits – setting the maximum amount of time spent on the platform within a 24-hour period
• Time-out (cool-off) – a temporary suspension of the account for a chosen period in order to reflect and reconsider further use of the services

Self-Exclusion

A Customer who considers that gambling has stopped being a form of entertainment for them may make use of the voluntary self-exclusion option by contacting the Parimatch Support Team at [email protected]. Self-exclusion results in the permanent or temporary blocking of account access, depending on the period chosen, and cannot be revoked before its expiry, even at the express request of the Customer. In addition, the Operator reserves the right to unilaterally impose exclusion on Customers showing signs of mental illness or excessive gambling dependence, if, in the Operator's assessment, this is in the Customer's best interest.

Recognising Signs of Problem Gambling

Typical warning signs of problem gambling include, among others: playing for longer than planned, attempting to recover losses by increasing stakes, neglecting professional or family obligations in favour of gambling, taking out loans to finance bets, and feeling anxious or irritable when attempting to limit gambling. If any of the above descriptions applies to you or a person close to you, Parimatch recommends immediately making use of the available restrictive tools or seeking help from specialised organisations.

Support Organisations

Parimatch cooperates with and recommends independent organisations specialising in helping individuals affected by gambling problems. Access to the resources listed below is free of charge and available regardless of the status of the account with Parimatch:

• GamCare – an organisation supporting individuals affected by problem gambling
• BeGambleAware – an independent information and support organisation
• Gambling Therapy – free online therapeutic support in many languages
• BetBlocker (betblocker.org) – free software blocking access to gambling websites
• Gamban (gamban.com) – blocking software with a free trial period

Contact on Responsible Gambling Matters

In order to activate any responsible gambling tool, submit a self-exclusion request, or obtain additional information, Customers may contact the Parimatch Support Team via live chat, available 24/7 at https://konkurscinemacity.pl, or by email at [email protected]. A full description of the responsible gambling rules is also available at https://konkurscinemacity.pl/principles-responsible-gambling. Requests concerning responsible gambling are acknowledged within 2 business days, and their resolution takes place within 5 business days, with the possibility of an extension of up to 2 weeks in cases requiring additional analysis.