About Us – Parimatch
Parimatch is an international betting and casino brand that has been operating in the market since 1994, offering its customers a wide range of entertainment products - from sports betting, through esports, to live casino. The entity responsible for providing services under the Parimatch brand is Parimatch Tech Ltd, operating under a license issued in the jurisdiction of Curaçao. This page presents information about the brand, the legal framework of its activities, security standards, and customer service rules applicable on the website available at https://konkurscinemacity.pl.
Who We Are
The Parimatch brand is owned and operated by Parimatch Tech Ltd. The brand offers its users an interface available in 31 languages, including Polish, as well as support for multiple currencies, including the Polish zloty (PLN). The offer includes live and pre-match sports betting, esports betting, online casino, live casino, and instant games, as well as proprietary products such as Parimatch Original with an RTP of 99%. The brand cooperates with recognized sports partners, including Manchester United, Leeds United, and UFC, confirming its international position in the gambling entertainment market.
License and Legal Basis of Operations
Parimatch's activities are conducted under the Curaçao eGaming license number 8048/JAZ, issued and supervised by the Curaçao Gaming Control Board (regulator), in accordance with the National Ordinance on Games of Chance (LOK), P.B. 2024, no. 157. This license entitles the operator to provide online gambling services, including sports betting and casino games, to customers in jurisdictions where such activity is permitted. Any complaints regarding regulatory violations can be reported directly to the regulator at [email protected]. The operator reserves the right to restrict access to services in countries where the provision of online gambling services is subject to separate legal restrictions.
Security and Data Protection
The protection of customers' personal data and financial resources is one of the operator's priorities. All data transmitted through the website is encrypted using the SSL/TLS protocol (256-bit, TLS 1.2/1.3), and payment card data is stored exclusively by PCI DSS-certified payment service providers. Players' funds are held in separate bank accounts, segregated from the company's operational funds. The operator has implemented an anti-money laundering (AML) policy based, among others, on NOPML, NORUT0, NOIS, Directive (EU) 2018/843, and FATF recommendations, as well as a dedicated compliance department. Personal data processing is carried out in accordance with the GDPR (EU) 2016/679 framework, the UK DPA 2018, and the CCPA, to the extent applicable.
Responsible Gambling
The operator places particular importance on responsible gambling and the protection of customers at risk of addiction. Customers can use tools such as deposit limits, loss limits, bet limits, time limits, cool-off periods, and self-exclusion, available among others at /principles-responsible-gambling. The operator also reserves the right to unilaterally exclude a player in case of signs of problem gambling or mental illness. Customers seeking additional support can use the help of independent organizations such as GamCare, BeGambleAware, and Gambling Therapy.
Customer Support and Dispute Resolution
Customers can contact the customer support team 24 hours a day, 7 days a week, via live chat or email at [email protected]. The average response time is up to 5 minutes for live chat and up to 24 hours for email. In case of a dispute, the customer should first contact the operator; a formal complaint can be filed within 6 calendar months of the incident. General complaints are acknowledged within 7 calendar days and resolved within 28 calendar days (extendable by up to 4 weeks in complex cases), while complaints related to responsible gambling are acknowledged within 2 business days and resolved within 5 business days. If the operator's response is deemed unsatisfactory, the customer can use free and binding alternative dispute resolution (ADR). More information about the brand and the applicable rules can be found at https://konkurscinemacity.pl/support.